Non-standard charger installations may incur an additional cost, such as groundwork. Once your order is placed, we'll be in touch to better understand your requirements and produce a no-obligation quote for any additional works. If you decide not to proceed, you’ll receive a full refund.

Many EV charging providers will require you to have dedicated off-street parking so that your home charger can be installed in a safe and accessible location.

You’ll need to check that your preferred EV charger installation location is close enough to where you actually park your electric vehicle. This is because there are different electric car charging cable lengths (we recommend a compromise between ease of use and ease of storage). You may also need to consider where the charging socket is located on your EV.

Another consideration is the distance between your home’s power supply and the desired location of the home charger, as providers may have different limits for their home EV charger installations.

The Pod Point App is compatible with Android smartphones running Android OS 7.0 and above (released 2016). For Apple smartphones, the Pod Point App is compatible with iPhones running iOS 13 (released 2019) and above.

The Pod Point App is not currently compatible with tablet devices, or any iOS devices that are incompatible with iOS 13 and above.

There are a few simple things you can try, to troubleshoot any charging issues you’re experiencing

1. Make sure your charge target is set in your car manufacturers app. This will be shown in the form of a percentage (%).
2. Check that your charger is connected to Wi-Fi. You can view your charger’s connection status by going to the Home screen of the app. If your charger is disconnected, you will see an error message. Please select “Reconnect” and follow the on-screen instructions.
3. Check that your charger is correctly plugged in to your car.
4. Try a test charge using our Charge Now option. Once your car is plugged in, you will see the Charge Now button highlighted on your Home screen. If your car does not start to charge using this option, please get in touch.

Pod supplies Velocity+ rapid chargers that can charge two cars simultaneously by either CCS or CHAdeMO charging connector.

The VM75+ can charge one vehicle at 75kW, and if two are connected the first car will receive 50kW and the second 25kW,
until the car no longer requests >25kW, and then the power ratings will switch if necessary. The VM50+ can charge a single car
up to 50kW, or two cars at 25kW each.

No, we currently have no minimum spend to charge on our rapid chargers.

But you must have at least £5 credit on your account to claim and start a charge.

All electric cars that use the Mode 3 charging protocol can use the Solo 3. This means virtually all mainstream electric cars and vans, from Teslas to Renault vans and all sorts in between.

The only electric vehicles it won't charge are more niche vehicles (such as milk floats and forklifts) that use bespoke connectors or standard electrical outlets.

It can’t be connected to a 3-pin plug socket; the Solo charger needs to be connected to the main electrical supply so it can charge at a rate of 7.4kW. One of our Pod Point Experts will give you guidance on how and where the charger will be connected.

To read more on the topic of 3-pin plug sockets vs dedicated home chargers please see our Do You Need a Dedicated Homecharger? guide.

If you're a Pod Drive customer you'll already be smart charging and earning cash rewards, so you're unable to sign up for Smart Charge Rewards.

Points will be awarded for any domestic installation of a Pod Point tethered or untethered EV charger. Solo Pro and Twin chargers are currently exempt from Pod Pros. Your points will be updated on a weekly basis.

The subscription owner will be the first user linked to a Pod Point charger, to sign up for a subscription. The subscription owner can:

• See the total rewards that can be earned
• View the transactions associated with the charger linked to smart charge events and any miles earned towards the maximum rewards total. 
• View and manage the bank accounts used to pay out miles into as cash

Site Management Service is intuitive and easy to use, so you won't need any specific training. However, our team will be more than happy to help with any questions and we have a demo video on our Site Management Service About page.

The maximum number of reward miles that can be earned per customer per year is 4,500 miles - equivalent to £103.50. Actual rewards earned is based on individual charging behaviour. 

You will still be able to charge your vehicle if you've used all of your inclusive miles allowance within a 12 month period. You won't receive any further cash rewards during that time. Your inclusive miles allowance will reset again on the anniversary of your Pod Point being installed.

EV Zones create the best driver experience through being:

1. Easy to find. Stand-out icons on our app will highlight and direct drivers in the area to your location. Once on site, high visibility signage and bay markings mean drivers can quickly navigate to chargepoints.
2. Easy to use. Once plugged in, customer can simply start the charge through our app with no membership cards or fobs required.
3. Our load balancing solution helps connecting drivers to get a charge, even at peak times.

Our 50kW Velocity+ chargers need a minimum of 80A TPN supply.

If your site does not have enough power, we can arrange for more power to be brought to site either as an upgrade to existing supply or a new connection. By working with the DNO we can propose the most cost-effective, timely, and efficient solution.

We currently support all single or two rate energy tariffs.

If you are on a Smart Tariff such as Intelligent Octopus Go, Octopus Intelligent Drive Pack, Octopus Agile, OVO Charge Anytime, Scottish Power EV Optimise, E.ON Next Drive Smart or other similar smart electricity tariff that is not a single rate or two-rate tariff, then unfortunately you can’t subscribe. This is because the energy supplier providing your tariff will already be controlling how your vehicle charges.

Smart charging is a new scheme that simplifies your charging experience and makes small changes to your charging patterns to help the electricity grid.

As the use of renewable energy in our energy system increases, we can help balance demands on the grid by adjusting our electricity usage to match the peaks and troughs of wind and solar generation.

As this is a new feature to Pod Point, we’re looking to work with our customers to better understand how we can improve smart charging. In return for helping us shape our services, we’ll reward you up to £25*.

As the use of renewable energy in our energy system increases, we can help balance demands on the grid by adjusting energy usage to match the peaks and troughs of wind and solar generation.

All you have to do is plug in your car and we’ll do the rest - ensuring your car is always charged when your energy prices are cheapest.

Whenever you smart charge, you'll be earning rewards that can be withdrawn as cash.

With a Pod Drive subscription, you're set for 3 years at a locked-in price. No increases, no guesswork, just one price for the whole 36 months of your agreement with us.

The Pod Point App ensures you can make the most of your Solo home charger, such as Charge Scheduling and Solar and Grid modes.

However, if you simply wish to plug in and charge, you don't need to link your charger to the Pod Point App. Instead, it will charge whenever you plug in.

Your pricing model can be as simple or complex as you wish. For example, you can integrate flexible pricing based on usage (e.g. 35p per kWh used).

Alternatively, you can make the first hour of charging free, then £2/hour for the next 4 hours, then £5/hour thereafter to encourage your drivers to vacate the parking space.

The Pod Home app lets you smart charge your EV and earn cash rewards. Smart charging makes charging easier and more convenient—you’ll never need to manage a schedule again. Simply set the time you need your car ready, and we’ll handle the rest, charging your vehicle when energy is cheapest for you.

As part of your Pod Drive all-inclusive subscription you will be given an annual inclusive miles allowance. This allowance starts from the day your Pod Point is installed.

Each time you successfully complete a smart charge, you will use miles from your allowance. Miles used can be tracked in our app in your Wallet and withdrawn to your bank account once your balance is above £10.

You will still need to pay your energy supplier for your electricity as normal.

Each inclusive mile is currently based on an EV achieving 3.5 miles per kWh and charging with an off-peak rate of 8.05p per kWh - equivalent to 2.3 pence per mile.

Only a qualified and competent electrician who has passed the relevant qualifications can install an EV charger. They should hold a qualification for chargepoint installation (2921) and be registered with the Competent Person Scheme. You’ll find that many EV charger providers offer installation as part of the purchase. If you prefer to organise your EV charger installation yourself, you can find OZEV-approved EV charger installers via the OZEV website.

If you’re looking to use the OZEV chargepoint grant scheme to reduce the cost of your EV charger installation in rented accommodation or a flat you own, you must use one of the installers authorised as part of the scheme.

For general support with your Pod Point charger, you can use our handy Help Centre or if you would prefer to speak to someone, please email us at beta@pod-point.com.

Yes, we can work with you to design the Velocity+ to fit your brand - both the front and back can have custom wrapping.

There are a few simple things you can try, to troubleshoot any charging issues you’re experiencing: 

1. Make sure your charge target is set in your car manufacturers app. This will be shown in the form of a percentage (%). 
2. Check that your charger is connected to Wi-Fi. You can view your charger’s connection status by going to the Dashboard screen in the Pod Home app. If your charger is disconnected, you will see an error message. Please select “Fix the problem” and follow the on-screen instructions.
3. Check that your charger is correctly plugged in to your car.
4. Try a test charge using our Boost  option. Once your car is plugged in, you will see the Boost button highlighted on your Dashboard . If your car starts to charge using this option, please get in touch. 

Simply download our new Pod Point Home app when prompted in our current Driver app. You’ll need to log in using your usual account credentials. Once you’re logged in, you will be asked to enter information about your car, and when you would like it to be charged by each day.

Your points will have a 24 month expiry from allocation to be used. Any points not redeemed after this date will be lost. Don’t worry, you’ll be notified by email of any points that are due to expire.

We’ve simplified the way you schedule your car charging. Simply let us know when you need your car charged by and plug in. We’ll then create a custom schedule to charge your car when energy is cheapest for you.

We can connect to your car and calculate how much energy is needed to ensure you reach the charge target set in your car manufacturers app. 

If we can't connect to your car, you can set a fixed amount of charge (a percentage %) to put into your battery. 

This provides you with the same "cheaper charging" benefits as your previous scheduled charging but allows us the flexibility to optimise your charging within the off-peak window, maximising the benefit to the grid.

The home charger will remain yours. We’ll contact you before your initial Pod Drive agreement comes to an end to discuss extending your subscription at a reduced cost, so you can continue to use your Pod Point and benefit from inclusive miles, stress-free warranty, and lifetime cover.

Tap the “stats” icon at the bottom of the screen in the Pod Point App to see your charge history.

Please be aware the Pod Point App will only start recording charge history once it has been linked with your Solo charger.

Pod Point take data security very seriously.

• Data is transferred exclusively over https, using TLS 1.2.
• Our systems are all housed at Amazon Web Services. AWS have comprehensive levels of security, including ISO 27001, PCI-DSS, SOC 1-3, ISO 9001 and DoD SRG.
• We undergo regular audits of our data security systems.

The new Pod Home app includes all the home charging features you know and love — like solar settings, charging activity, and cost tracking — plus an exciting new addition: the Wallet. In your Wallet, you can easily track, manage, and withdraw your cash rewards earned from smart charging. Giving you more money back in your pocket.

We currently support all single or two rate energy tariffs. If you are on a Smart Tariff such as Intelligent Octopus Go, Octopus Intelligent Drive Pack, Octopus Agile, OVO Charge Anytime, Scottish Power EV Optimise, or other similar smart electricity tariff that is not a single rate or two-rate tariff, then unfortunately you can’t subscribe.

You won’t need permission to install an EV charger if you live in a house you own and have private parking. If you rent your home or own a flat, you’ll have to seek permission from your landlord or property manager before arranging an installation.

While you have to seek out permission, there’s some good news. Renters and flat owners may be eligible for the OZEV grant, which can lower the cost of getting an EV charger by up to £350. Find out more about the grant scheme and see the full list of eligibility criteria.

EV Zones are highlighted on our app through stand-out icons. We are currently working to provide the same experience through third-party apps.

The Twin Charger is compatible with all electric cars that use the Mode 3 charging protocol. This means virtually all mainstream electric cars and vans, from Teslas to Renault vans and all sorts in between.

The only electric vehicles it won't charge are more niche vehicles that use only bespoke connectors or standard electrical outlets.

To connect your vehicle to the Pod Home app, you will need to enter the log in credentials that you use for your vehicle manufacturers app when prompted.

If you are struggling to connect your vehicle, you can try the below steps:

1. Check that the login details used are correct, by signing into your vehicle manufacturers app
2. Using the same login details, retry connecting your vehicle in the Pod Home app. 

We currently support all single or dual/two rate energy tariffs.

Points are earned against qualifying Pod Point Solo 3S products (both tethered and untethered models) and updated weekly. Solo Pro and Twin chargers are currently exempt from Pod Pros. Please take a look at our T&Cs for further information. If you have any questions about your points, please contact Pod Pros on hello@pod-pros.co.uk.

If you have connected to your car 

You will see in the Pod Home app that this information is greyed out. You will need to update your target battery percentage (%) in your car manufacturers app. Once updated in your car manufacturers app, it will update the Pod Home app too. 

If you haven’t connected to your car 

You can update the amount of energy you would like to add to your car each time you plug in (e.g. +20%), directly in the Pod Home app using the Top Up Battery module on the Homescreen. 

The £99 is a one-off fee that we charge for an assessment to determine if we can install a Pod Point at your home which can benefit from Pod Drive.

If we find that we cannot install after you have completed our detailed home installation survey, or if you change your mind about taking a Pod Drive subscription before installation (within the 14-day cooling-off period), we refund this one-off fee in full.

The FAQ section's open/close functionality is not working as expected. When clicking on an FAQ question, the corresponding answer does not toggle open or closed. This issue occurs on both desktop and mobile views.

As our new Home app is currently in development, there are some features you will still need your Driver app to manage. We’re developing new features in our Home app all the time, here’s the current list.

The Media Charger is functionally very similar to the Pod Point Twin Charger, i.e. providing Twin charging socket speeds of 3kW and 7kW. For further details on charging characteristics please visit the Twin Charger product page.

To be eligible for Smart Charge Rewards you need to have a stable Wi-Fi connection. This is so we can ensure your car is always charged at the cheapest times, and to send any remote firmware updates to keep your charger up to date.

The Pod Point Solo 3S charger is designed to integrate with solar energy, allowing you to charge directly from your home solar setup.

The Solo 3S includes built-in solar integration that lets you charge your EV using just excess solar power or a combination of solar and grid electricity.

You can choose from different solar charging modes through the app:
- Solar Only – uses only surplus solar generation
- Solar + Grid – uses solar first, then tops up from the grid if needed

These options help you maximise renewable energy use and minimise cost and carbon impact.

Any EV charging completed using electricity from solar will not accrue miles from your inclusive miles allowance.

If your property requires work outside the scope of our standard install (e.g., more than 15m of cable), we will provide a transparent, no-obligation quote for the extra costs. If you decide not to proceed with the additional work, we guarantee a full refund of any initial payment or deposit. 

There are multiple options and configurations. Speak to our specialist team for a recommendation on which chargers are best suited to your business.

No. In order to make the Twin Charger as universal as possible it has two Type 2 sockets that allow all major electric vehicles to connect, via the standard public charging cables that drivers bring with them.

We regularly update our list of makes and models from the EV database. However some types of vehicles aren’t available just yet. If your make/model is not available chose a vehicle with similar battery size from the list. We’ll then still be able to optimise charging for your car.

If you are on a Smart Tariff such as Intelligent Octopus, Octopus Agile, or Ovo Charge Anytime, then unfortunately you can’t sign up.

To make the Solo 3S as universal as possible it has a Type 2 socket that allows all major electric vehicles to connect, via the standard public charging cables that drivers bring with them.

You can override any smart charging schedule using our 'Boost' feature, which will charge your car straight away.

Any charging sessions completed using the 'Boost' feature aren't smart charged and therefore won’t earn rewards or be eligible for cashing out.

If we can't get to you within 48 hours of an engineer visit being identified, we'll provide you with credit for our extensive public charging network and direct you to your nearest public charge point.

Yes. Our Pod Point Solo 3S chargers come with solar integration, meaning you can charge your vehicle with solar power or a mixture of solar and grid energy. Simply activate solar charging mode and set your preferences.

Solar mode - allows you to charge purely using excess solar energy - ideal for very sunny days where lot of solar energy is generated.

Solar and grid mode - allows you to use excess solar energy, topped up with a small amount of energy from the National Grid - ideal for cloudier days when you have excess solar energy you want to use up but you need some energy from the grid (EVs require a minimum of 1.4kW to begin charging).

Once your charger has been installed, simply head to the Pod Point App. From the "At Home" tab, you’ll be able to connect your charger and follow the instructions to set up Wi-Fi.

Note: If you are struggling to locate your connection sticker, please visit the App User Guides or contact Pod Point customer support, available 24/7 on 020 7247 4114.

Our digital publishing platform enables us to customise media campaigns for every client’s needs. A simple campaign could consist of one static poster playing 24/7 across all screens, while a complex campaign could broadcast diverse playlists of video clips on different screens around the country.

We’re developing new features in our Pod Home app all the time, to ensure the best experience for our customers.

The majority of features available in our Pod Point app are available in the new Pod Home app, with the exception of the ability to link a charger to your account; this will still need to be done in your Pod Point app.

Simply set the time of day when you’d like your vehicle charged by, and what % you want your battery to be charged to when you first set up your app. You can always change these settings whenever you need to. Every time you plug in, we'll automatically work-out the cheapest time to charge your car, based on your energy tariff, to make sure it’s ready for when you need it.

We connect to your car automatically and calculate how much energy is needed to ensure you reach the charge target set in your car manufacturers app.

It can’t be connected to a 3-pin plug socket; the Pod Point charger needs to be connected to the main electrical supply so it can charge at a rate of up to 7.4kW. One of our experts will give you guidance on how and where the charger will be connected.

You can read more on 3-pin plug sockets vs dedicated home chargers here.

All EV chargepoints will deliver the maximum rate of charge available at all times based on the current load on that phase at any given time.

Typically, all cars will charge at 7kW and our Array Charging system will only reduce charging speed when necessary.

Once vehicles are unplugged or their batteries are full, the rate of charge will then increase for the remaining vehicles, in line with the now spare capacity.

Business owners of Twin Chargers can set several options regarding visibility, accessibility and payment for the chargepoints using our Site Management Service .

They can be displayed on public mapping, or hidden for private use. Access can be completely free and "plug-and-play", or require the charge event to be confirmed by the driver in the Pod Point App. Business owners also have the ability to set whatever fee they see fit, with payment via the app interface.

When there are multiple cars we do our best to determine which is connected using the data from any that are linked. If we’re unable to determine which car is connected we default to creating a schedule for the vehicle that needs the most energy, this way if we’ve got it wrong you’ll still get charged.

If you're on an off-peak tariff, we'll only charge your car at off-peak times when your energy is cheapest.

If you haven’t reached your target battery percentage by the time your cheap rate ends, your car will stop charging so we don’t charge you in your more expensive energy rate period.

When you first plug in, we’ll work out if we will meet your target battery percentage in your cheap rate period. If we can’t meet your target, you will get a notification in our app.

When you visit www.pod-pros.co.uk on your mobile device, you'll see a pop-up appear with a prompt to download the Pod Pros app to your smartphone. The prompts are different dependent on your smartphone, see below for how to download on Samsung devices and iPhones.

How to download to Android (including Samsung)
Android, including Samsung phones - you'll see instructions how to download this to your homescreen. Simply follow these by:
1. You'll see a pop-up appear asking you to click a button to install this onto your phone.
2. Once you click this button and the install has completed, you'll see the Pod Pros icon appear in your apps.

How to download to iOS (including iPhones)
iOS, including iPhones - you'll see instructions to download this to your homescreen. Simply follow these by:
1. Clicking the box with an arrow on the bottom/top tab bar
2. Scroll through the options available and select 'Add to Home Screen'
3. Once the download has completed, you'll see the Pod Pros icon appear in your apps.

Yes! Once you have connected your first vehicle, simply go to your Account settings > My EVs to add another vehicle. There is no limit to the number of vehicles you can add.

If you're having issues with your charger, give us a call on 0207 247 4114. 

9 out of 10 issues can be fixed remotely to get you back up and running. Failing this, if it's a problem with our charger or it's installation, once we have diagnosed the issue, if needed, we'll book one of trusted engineers to come and fix the problem within 48 hours, for as long as your subscribing to Pod Drive.

For more information about what is covered by our warranty, see our warranty statement here.

Pod Point chargers don't integrate with wider home smart tech such as smart speakers or applicances but you can control your Pod Point remotely using our app. Simply download the Pod Point app and connect your charger to your home Wi-Fi and you'll be able to set smart charging schedules, securely lock your charger, pick your preferred charging mode, and much more.

1. Check that the login details used are correct, by signing into your car manufacturers app.
2. Using the same login details, retry connecting your car in the Pod Point app.

Our digital publishing platform records the number of times a media asset has been played and which screens it has been played on. Reports can then be created to show media stats against your venue’s footfall numbers to calculate impressions generated.

No, you'll need to download the Pod Home app to sign up to Smart Charge Rewards and start earning.

Once signed up, you'll use the Pod Home app to manage your Pod Point charger.

You can override any smart charging using our Boost feature, which will charge your car straight away.

Any charging sessions completed using the Boost feature aren't smart charged and therefore won’t use your Pod Drive inclusive miles allowance, and are not eligible for cashing out.

To check what the standard charger installation terms and conditions are please see our home charger terms of sale page.

All cars will receive a charge at all times no matter how many are plugged in on the Array Charging system. This is not a first come, first served system and even at peak times, electricity will be delivered to all cars but at a lower charge rate.

Twin Chargers can operate on the host's Wi-Fi, or have a GSM modem provided which allows them to use mobile phone networks.

Wi-Fi is generally a more reliable connection, but GSM is often more appropriate for external locations. Twin Chargers also have fail-safes in case of comms failure, that ensures drivers' cars continue to charge.

We require there to be at least 1 vehicle added. If you want to delete a vehicle and it is the only one, you will need to add a new vehicle first.

We’ve simplified the way you schedule your car charging. Rather than having to manually set a fixed start and finish time, simply set when you’d like your car ready by. Every time you plug in, we'll automatically work-out the cheapest time to charge your car, based on your energy tariff, to make sure it’s ready for when you need it.

We connect to your car automatically and calculate how much energy is needed to ensure you reach the charge target set in your car manufacturers app.

If we can't connect to your car, you can set a fixed amount of charge (a percentage %) to put into your battery.

This provides you with the same "cheaper charging" benefits as the previous scheduled charging but allows us the flexibility to optimise your charging within the off-peak window, maximising the benefit to the grid.

Solo 3 chargers can be set to show public access and payment tariffs through our Site Management Service.

They can be displayed on public mapping, or hidden for private use. Access can be completely free and "plug-and-play", or require the charge event to be confirmed by the driver in the Pod Point App. Business owners have the ability to set whatever fee they see fit, with payment via the app interface.

Some car manufacturers, such as Mini and older models of the Nissan Leaf, don’t provide an option to change the target battery percentage (%). In these cases, we will always aim to charge your car to 100%. If you’re on an off-peak tariff, we will charge your car as much as possible during those hours.

We can offer options to ensure you can continue with your Pod Drive subscription seamlessly. Just call our support team when you know you're moving date, and they will discuss your options.

Yes, Pod Point chargers are compatible with every energy supplier and all single and two rate energy tariffs. Our chargers are compatible with Octopus tariffs such as 'Octopus Go' but not smart tariff such as 'Intelligent octopus Go' and 'Intelligent Drive Pack'.

Yes, you can withdraw your remaining balance from the Pod Point App by getting in touch with the Pod Point customer support team.

You can contact us either through our Help Centre or on 020 7247 4114.

We recommend installation within the front third of your carpark, to ensure sufficient footfall in the vicinity of the media charger thus generating a good number of media impressions. However chargers positioned immediately at your venue’s entrance have a higher propensity to be blocked by less considerate drivers of internal combustion engine vehicles, meaning there is a greater need for effective signage and enforcement. Pod Point can advise on the best location for your Media Charger.

You can download the Pod Home app by following the links on the Smart Charge Rewards webpage or by searching ‘Pod Home’ in the Apple App Store or Google Play.

As the use of renewable energy in our energy system increases, we can help balance demands on the grid by adjusting energy usage to match the peaks and troughs of wind and solar generation.

All you have to do is plug in your car and we’ll do the rest - ensuring your car is always charged when your energy prices are cheapest.

Whenever you smart charge, you'll be using your Pod Drive inclusive miles allowance.

What's the difference?

Tethered chargers have a cable permanently attached, so you’ll never have to think about where your cable is. You can simply park up and plug in. An untethered charger has a socket for you or your visitors to plug a separate cable into.

What's best for me?

As the tethered charger has a cable attached, there's no need to rummage around in your car or garage to find it, which is ideal if you lead a busy lifestyle.

If you already have your own charging cable, you might prefer an untethered charger as it's more cost-effective.

For more details please see our product page.

Yes, the Array Charging load management system can be rated at 40A, 60A, 80A or 100A TPN or 100A SPN if you only have a single phase supply.

This does mean that there are a reduced amount of EV chargepoints which can be load managed but the total number will still be more than if load management was not used.

No. Rapid charging is generally considered from 43kW AC or 50kW up to 150kW (or even 350kW) DC. These require far heavier duty switch gears and connections.

The Twin Chargers can charge at 22kW if three-phase power is available. However, the vast majority are 7kW meaning they are suited for locations where cars are normally parked for periods of 45 minutes or more.

Cost to charge will vary by location, like all of our chargers on the Pod Point Network. For the latest pricing please check the Pod Point App or our Charge Map.

Viewing your rapid charging activity and cost history in the Pod Point App cannot be done when you pay via contactless payment - only when you pay for charging using the Pod Point App.

After you have claimed a charge via the Pod Point App you will receive a notice that tells you how many kWh your vehicle will charge based on the credit left in your account.

Contact our support team at beta@pod-point.com for help.

The Solo 3S can operate on the host's Wi-Fi, or have a GSM modem provided which allows them to use mobile phone networks.

Wi-Fi is generally a more reliable connection, but GSM is often more appropriate for outdoor locations. Solo 3S also have fail-safes in case of comms failure to ensure that drivers' cars continue to charge.

By signing up to Smart Charge Rewards, you will be able to earn rewards in the form of miles which can be withdrawn as cash. You'll have a maximum amount of rewards you can earn each year, this begins from the day you sign up, and resets at the year anniversary of the date you signed up.

Each time you successfully complete a smart charge, you will earn miles. Miles used can be tracked in our app in your Wallet and withdrawn to your bank account once your balance is above £10.

You will still need to pay your energy supplier for your electricity as normal.

Each smart charged mile is paid at 2.3p per mile. A Mile is not equivalent to a real world driving mile. Smart Charge Reward miles are earned at a rate of 0.875 miles per kWh charged. Maximum £103.50 reward per customer, per year, based on individual charging behaviour.

You reserve the right to cancel your agreement with us within 14 days of signing it (the cooling off period). Outside of that, please refer to your agreement terms or give us a call on 0207 247 4114.

If you don't have a driveway, you can still have an EV by making use of our extensive UK network of public and workplace chargers. There are also options available with our partners such as Kerbocharge who make owning an EV charger with on-street parking easier than ever.

If you live in a flat and need some help convincing your property manager or landlord to install electric vehicle charging in your apartment, use our letter template to kickstart the conversation.

1. Check that your car is connected in your car manufacturers app.
2. Make sure you are using the same login details on the Pod Point App, as you are on your car manufacturers app.
3. Check our list of supported cars here.

As the screen displays illuminated media/adverts it is regulated under the Government’s ‘Advertising Control System’.

Depending on your property type there are a number of conditions for display that can allow installation without the planning authority’s specific consent.

Further detail is available in the UK government's "Outdoor advertisements and signs: a guide for advertisers" document. You can also speak to our specialist team to discuss your requirements and receive guidance.

No, the Pod Home app is free to download.

To be eligible for Pod Drive you need to have a stable Wi-Fi connection. This is so we can ensure your car is always charged at the cheapest times, and to send any remote firmware updates to keep your charger up to date.

Non-standard charger installations may incur an additional cost, such as groundwork. Once your order is placed, we'll be in touch to better understand your requirements and produce a no-obligation quote for any additional works. If you decide not to proceed, you’ll receive a full refund.

22kW or any three phase units cannot be load managed on our Array Charging system. The system has been designed to make the most out of a limited power supply and is designed around 7kW EV chargepoints.

Your Smart Charge Rewards contract is a cost-free subscription which you can opt-out from at any time by contacting us. By opting out, you will be removed from the Pod Home app and returned back to the Pod Point app. You will not be able to accrue any further miles. Once you've opted out you won’t be able to withdraw any miles you’ve previously accrued as cash.

Instructions on how to rapid charge will differ depending on the charger you are using, they will also differ from our standard network instructions. You can find instructions on how to charge in 3 different ways:
 

• Charging instructions can be located towards the middle of this page (see above) underneath each respective rapid charger.
• In-app charging instructions can be found by selecting your rapid charging location in-app and then tapping on "How to use this charger"
• Charging instructions are displayed on the front of all of our rapid chargers.

1. If we have connected to your car

   You will see in the Pod Point app that this information is greyed out. You will need to update your target battery percentage (%) in your car manufacturers app. Once updated in your car manufacturers app, it will update your Pod Point App too.

2. If we haven’t connected to your car 

   You can update the amount of energy you would like to add to your car each time you plug in (e.g. +20%), directly in the Pod Point App using the Top Up Battery module on the Homescreen.

No. Rapid charging is generally considered from 43kW AC or 50kW up to 150kW (or even 350kW) DC. These require far heavier duty switch gears and connections.

The Solo 3 can charge at 22kW if three-phase power is available. However, the vast majority are 7kW meaning they are suited for locations where cars are normally parked for periods of 45 minutes or more.

You will still be able to charge your vehicle if you've reached the maximum rewards limit within a 12-month period, but you won't receive any further cash rewards during that time. Your maximum rewards limit will reset again on the anniversary of the date you signed up to Smart Charge Rewards.

Your inclusive miles allowance resets after 12 months, from the anniversary of your Pod Point being installed. Any unused miles will expire if they aren't by the end of the 12 month period.

We recommend always having your charger connected to Wi-Fi, as this allows you to make the most of the smart features included with your Pod Point. These benefits include managing your charging schedule using the Pod Point app, using 'Off mode' in the app to remotely lock your charger when you're not using it, and making it easy to keep your charger software up-to-date with over-the-air updates.

If your Wi-Fi does drop out though, don’t worry. Your EV will continue to charge, it just means that you will lose access to smart features for this period.

Pod Drive

To be eligible for Pod Drive you need to have a stable Wi-Fi connection. This is so we can ensure your car is always charged at the cheapest times, and to send any remote firmware updates to keep your charger up to date.

EV Zones are powered by our Array Charging solution which allows hosts to install 3x more chargepoints on the same electrical power supply without the need to upgrade. Combining this with intelligent design prior to the build stage can mean provision of suitable ducting that minimises future disruption.

As more EVs with bigger batteries and faster-charging capabilities become available, access to rapid chargers will be vital to meet the needs of drivers undertaking longer journeys. We therefore believe Velocity+ chargers are best suited to en-route highway charging and shorter stay (20-80 mins) destinations.

You don’t need to delete the current Pod Point app when switching to the Pod Home app, but you’ll now manage all your home charging with the Pod Home app.

If you use our public chargers, you’ll still need the Pod Point app for that.

A standard installation can be completed in as little as 2 hours. For non-standard installation, our team will advise you on what to expect.

For more information please see our How to Prepare for Home EV Charger Installation guide.

No, the firmware inside our Array Charging boxes has been created so that it doesn't need an outside connection; it is standalone and communicates with the EV chargepoints via a signal cable. However, the chargers will require a connection to enable smart reporting, billing and Over-the-Air updates.

Nothing. Smart Charge Rewards is a cost-free subscription and there’s no charge for signing up.

Whilst Pod Point doesn't impose overstay fees, we advise all drivers to vacate any charging area after they have finished charging to make space available for other drivers. Please always check any location-specific guidelines before you travel to charge - as these may vary.

Yes! Once you have connected your first car, simply click on the + icon at the top of the Homescreen to add another car. There is no limit to the number of cars you can add.

After your chargers are installed and have appropriate connectivity, the Pod Point team will send you an email to get started with the Site Management Service. In the meantime you can find out more about it at https://sites.pod-point.com/help

Any remaining miles that are not earned before the end of your 12-month anniversary will not be rolled over or available to earn during the following year. The miles available to earn as rewards resets each year, with a fixed maximum rewards amount each year, equivalent to £103.50.

Yes they can. They will need to connect their vehicle to your app, enabling us to smart charge that vehicle.

A standard installation can be completed in as little as 2 hours. For non-standard installation, our team will advise you on what to expect.

For more information please see our How to Prepare for Home EV Charger Installation guide.

The concept of an EV Zone is to always ensure that customers have bays that are available to charge. We therefore recommend a minimum of 6 active bays with relevant signage. But of course, we always encourage hosts to consider options for future expansion.

We offer Rapid and High-powered rapid chargers that deliver 50kW, 75kW, however, each car has its own maximum charge speed - e.g. plug a BMW i3 into a 350kW CCS unit and it will charge at a maximum of 50kW.

Each car charges in a slightly different time, but as a rule of thumb expect a 20-80% charge in approximately 30 minutes when a car's max charge rate is the same as the Velocity+ Charger's maximum.

Yes, you'll use the same login credentials as before.

The Pod Point App ensures you can make the most of your Solo home charger, such as Charge Scheduling and Solar and Grid modes.

However, if you simply wish to plug in and charge, you don't need to link your charger to the Pod Point App. Instead, it will charge whenever you plug in.

Firstly, all Pod Point commissioning should be completed via the Pod Installer app in order for the Pod Point charger to function correctly for your customer. We can only allocate Pod Pros points to installations completed via the Installer app. You should use the same email address you used for your Pod Installer app account for your Pod Pros account in order for your points to be added seamlessly.

Smart Charge Rewards is a cost-free subscription, you’ll be subscribing to our smart charging services - for which there is no charge. 

Instead you agree to use our Pod Home app to smart charge your EV or EVs via your existing Pod Point home charger and earn rewards in return. 

Any user linked to your Pod Point home charger can choose to subscribe, but there can only be one subscription owner.

Not to worry, this is our standard pre-authorisation amount (This may vary, up to £30) that is temporarily held (not withdrawn) if you're paying via contactless debit or credit card payment.

Once your charging session has been completed, this amount is taken off hold and you will only be charged for the energy consumed during your charging session.

Some car manufacturers, such as Mini and older models of the Nissan Leaf, don’t provide an option to change the target battery percentage (%). In these cases, we will always aim to charge your car to 100%. If you’re on an off-peak tariff, we will charge your car as much as possible during those hours.

No, Site Management Service is a web portal that can be easily accessed via most web browsers on your computer, tablet or phone. It is, however, mandatory for our chargers to have a stable internet/data connection.

Any user or vehicle that uses your charger can earn the subscription owner rewards. They will need to connect their vehicle to your app, enabling us to smart charge that vehicle. 

Yes. There is no limit to the number of cars you can add.