Pod Home Charger Terms of Sale

These terms were updated on 18 June 2026. See Pod | General Ts and Cs for previous versions of these terms.

You should read these terms and conditions carefully before you accept them, along with our Privacy Notice https://podenergy.com/legal/uk-pod-privacy-notice which sets out the ways in which we may collect, store and process data (including for marketing purposes) relating to your use of our chargers, website and mobile app and covers your rights to access and request correction of any of your personal information that we hold. 

Who we are and how to contact us 

We are Pod Point Limited trading as ‘Pod’. The websites www.podenergy.com and www.pod-point.com and all of their associated websites are operated by us. We are registered in England and Wales under company number 06851754 and have our registered office at 222 Gray’s Inn Road, London, WC1X 8HB. Our VAT number is 278743455. We are a limited operating company and a wholly owned subsidiary of Pod Point Group Holdings Limited. 

To contact us you can: 

• Visit our Help Centre https://help.pod-point.com/s/contactsupport and raise a support enquiry 
• Phone us on (+44) 0207 247 4114 
• Send a letter to: Pod Point Limited, 222 Gray’s Inn Road, London, WC1X 8HB. 
   

How we will contact you 

We will send you any agreements, statements and other notices via the Pod home mobile phone application (our “App”), email, phone or mail to your home address. If any of your contact details change, including moving abroad, you should let us know as soon as possible. 

Our agreement with you 

These terms and conditions cover your purchase and the installation services we provide for Pod home electric vehicle chargers (a “Pod Point”) and any accessories you may buy with it. They set out how we will provide these products and services to you, your cancellation rights and what to do if there is a problem and other important information. You must confirm your acceptance of these terms and conditions when you place your order. 

Orders 

You must be at least 18 years old to place an order for a Pod Point on to be installed in the United Kingdom or Ireland via our website or through partners. You place an order for the Pod Point and accessories by through our latest version of our App and/or website or via selected partners. Please check your order carefully before submitting it. 

Submitting your order is an offer to purchase the products and installation services and all orders are subject to acceptance by us. Acceptance of your order takes place when we send you an order confirmation email, at which point a contract for the supply of products and installation services is formed between you and us on these terms. 

All orders are subject to availability. We cannot guarantee that any products or services will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in the law, we may need to stop providing certain services or selling certain products. If this happens and it affects your order we will notify you using the email address you provided when you placed your order, cancel your order and provide you with a full refund (including any delivery costs). 

If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible prior to installation and we will let you know if it is possible to change your order and if there is any additional cost in doing so. 

Description of our products and price 

Descriptions of our products and services are set out on our website. Please read the description of the products carefully. Pictures and images of the products or their packaging on our website are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images. 

The prices of the products and services will be the prices as displayed on our website and as agreed when you complete your order. All prices are in pound sterling (£) and include VAT at the applicable rate. 

The price of the Pod Point includes the cost of standard installation and delivery on the agreed installation date. Additional charges may apply for non-standard installations – see the “Additional Works and Non-Standard Installation” section below for circumstances where charges may apply.  Prices may change at any time, but changes will not affect existing orders unless you do not schedule your installation within 3 months of your order, in which case we may need to increase the installation charge or cancel your order as described in more detail below. 
 

Payment 

You (or where applicable any third party who you are ordering your Pod Point through) must make full payment for your Pod Point and any other products or services purchased from us via our App or online checkout process on our website (including through any third party) when you place your order. In certain circumstances we may contact you directly to help you through the checkout process. 

You must pay for your order in pounds sterling (£) using a credit or debit card issued in the UK, unless you choose to pay using Klarna when offered the opportunity to do so on our website (where you can Pay over 24 months or from 3 payments at 0% interest with Klarna. Klarna finance is subject to status, terms and conditions apply see https://www.klarna.com/uk/terms-and-conditions/ ). We accept the credit and debit cards specified in our customer journey. All credit and debit card payments need to be authorised by the relevant card issuer. 

We will take payment from your card upon submission of your order, however a contract will not be formed until we send you confirmation of our acceptance of your order. Ownership of the Pod Point will transfer to you following delivery to you and installation as described in below, provided that payment has been made for the Pod Point prior to installation.  
 

Delivery and installation 

Your Pod Point will be delivered on or before your installation date that we agree with you after you have placed your order and completed the pre-installation questionnaire. We will contact you to agree and schedule your installation date. If your Pod Point is delivered before the installation date, you are responsible for any damage caused to it before it is installed.  

We will deliver the products to the address at which the Pod Point is to be installed, as provided by you when you place your order. 

If we are unable to deliver and/or install your Pod Point on the agreed delivery and/or installation date because you cancel (with less than 2 working days’ notice), are not at the address to take delivery, or we otherwise cannot gain access, we will contact you to rearrange your delivery and/or installation date. In such circumstances we may charge you an additional fee in accordance with our "Schedule of Additional Charges" below. 

If our supply or delivery of your Pod Point is delayed by an event outside our reasonable control (for example, severe weather, epidemic or pandemic, accidents or unpredictable traffic delays) then we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. Provided we do this, we will not be responsible for any losses you suffer for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for anything you have paid for but not received. 
 

Pod Home Charger Installation Services 

Our terms and conditions cover what is included in your standard installation for a Pod Point and what happens if we need to quote for extra works. 

Once you have placed your order and received your order confirmation, you must download our Pod home App (as described above) and following our instruction use the App to complete our detailed pre-installation home survey. Your App is how you control your Pod Point. That survey will enable Pod to establish what is required to complete the installation of your Pod Point at your home.  When you have submitted this and our team confirms everything is in order, we will contact you to schedule your installation date. 

Sometimes issues arise on the day that mean we cannot complete your installation on the first visit, but if we know about these in advance, we can often resolve them beforehand. 

For the best experience, please let us know if you think there’s any reason why we might not be able to complete your install on the day (for example if there are any access issues affecting the property). Please also let us know of any accessibility or vulnerability issues you have which may affect your installation.  

What is included 

Pod’s standard installation package for our Pod Point covers the majority of homes in the UK and includes the following: 

• Fitting of a Pod Point on a brick or plaster wall, or to another suitable permanent structure 
• Up to 15 metres (50 feet) of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the Pod Point 
• Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed 
• The fitting and testing of electrical connections and protections required for the Pod Point 
• An additional three-way consumer unit, if required 
• Installation of a Type B or C MCB and a Type A RCD, or equivalent RCBO in an adequate enclosure 
• Up to 3 metres (10 feet) of plastic conduit to conceal interior wiring 

Some installation conditions and limitations that you need to know 

• The Pod Point must be located on your premises and be fixed at a height where it cannot be hit by a vehicle. Please note that where applicable and before installation: 
• If your premises are rented, we will need evidence of written permission from the landlord to install a chargepoint; 
• If your premises are listed, we will need evidence of written Listed Building Consent (and potentially planning permission) from your local authority before installation;  
• If any cabling for your installation is to be run across property belonging to a third party, we will need evidence of written permission from the relevant landowner to do so; and 
• If your premises do not have off-street driveway (or similar) parking, then the section “Installing without a domestic driveway or other off-street parking” below applies.   
• We cannot fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused, in which case we will quote for any extra work needed. 
• We cannot, as part of the standard installation package, trench the cable underground or suspend it above ground. If something like this is required please tell us so that we can give you a quote in advance. If we find out on the day that we have to cross a garden or a pathway we may need to pause the installation and quote for the extra work needed to trench the cable. 
• When you are using your Pod Point, the EV charging cable must not create a trip hazard for you or anyone else. 
• We cannot run a cable under floorboards or through ducting / ceiling voids / wall voids without a draw cord (to pull the cable through), or if the floorboards have not been lifted. We cannot take responsibility for reinstating flooring or other building materials after the cable has been laid. 
• The installer will position the Pod Point at your home as instructed by you. Whilst they can advise on suitable locations for the installation, they do not take responsibility for the final positioning nor the accuracy of any measurements provided to them by you. 
• Our installers are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them. 
• Our installers are not able to work in extreme weather (e.g. high winds, intense heat or heavy rain). If it is not safe to carry on, they will do as much as they can and will return at a later date. 
• If you have purchased a freestanding mount for the Pod Point to be fitted on please be aware that there may be an additional cost for installing it. 
• You or a responsible adult of the age of 18 years or over will be needed to certify acceptance of the installation when it is complete and therefore need to be present on site for the entire duration of the installation and you agree to provide us with safe, free and unobstructed access to the relevant parts of your property. 
• Our scheduled date for installation is an estimate only. We will let you know as soon as possible in advance if we have to amend this date for any reason. 
• In the unlikely event that you raise a dispute or complaint about the installation of a Pod Point during the installation process, Pod may place your installation on hold (which may include cancelling any booked appointments) until such dispute is either resolved or withdrawn. 
• Pod operates with a zero-tolerance policy towards any form of abuse, harassment, or inappropriate conduct directed at our staff or installers in accordance with Pod’s Zero Tolerance Policy (see https://cdn-www.pod-point.com/Policies/Zero_tolerance_policy-Sep_25.pdf). We reserve the right to cancel your order, leave your premises, end any customer interaction or take any other action we reasonably consider appropriate if this Zero Tolerance Policy is breached.  

Installing without a domestic driveway or other off-street parking 

• It is possible to install a Pod Point to serve a vehicle which is parked not on your domestic driveway or appropriate other off-street parking, for example on-street outside your premises. However, where applicable Pod will only install your charger at our discretion, subject to requiring that a safe, council-approved cross-pavement solution is in place at your property prior to our installation of your Pod Point. If you do not make us aware that your premises require such a solution at least two working days before your installation date and we discover it on the day, additional charges may apply in accordance with the “Schedule of Additional Charges” below.  
• Pod does not provide such safe, council-approved cross-pavement solutions directly. You are responsible for procuring such a solution before we can install your Pod Point at your cost. However, we have partnered with Kerbo Charge, whose product is approved by a growing number of local councils across the UK. We recommend them as your first port of call, and we can work with you and Kerbo Charge to pursue approval from your local authority for the installation of a cross-pavement solution such as the one required for your Pod Point to be installed. You can find out more at https://podenergy.com/kerbo-charge. 
• If Pod agreed to install a Pod Point at your premises and you do not have a domestic driveway or appropriate other off-street parking, before any installation takes place you will be asked to sign a confirmation statement confirming that you will install and maintain a safe, council-approved cross-pavement charging solution and that Pod is not liable for your use of the cross-pavement solution or charging cable.  

What happens if we find that your existing wiring is not up to scratch 

• We follow BS7671 2008/2015 Amendment 3 Standard Regulations and NICEIC guidelines on electric vehicle installations. 
• If we cannot install the Pod Point in line with these rules then your installation will be paused and we will quote for the work needed to meet the required standards. Your quote will be issued subject to these terms and conditions. 
• If the existing electrical arrangements at the property are not in line with these rules or there is something else that makes it unsafe for us to install then we may quote for the work needed to meet the required standards. 

What happens if your electrical supply is inadequate 

We can only complete the installation if the electrical capacity (i.e. main fuse) can support the additional electrical demands of the Pod Point. If the capacity is not sufficient, we might be able to de-rate the Pod Point or we may have to pause the installation until your main fuse is upgraded by your electricity supplier. 

We are not responsible if the installation of your Pod Point, including switching off or switching on the power to your home, causes unforeseen damage to other electrical appliances (such as TVs or computers) in your home. This rarely happens, but from time to time old or sensitive appliances can be affected by a power cut or as a result of inadequate wiring in your home. If you are at all concerned about any of your appliances, please unplug or switch them off at the socket prior to installation. If in any doubt, ask your installer for some advice before the installation starts. You can also ask your local grid network operator for advice on how to protect appliances in your home. 

Timing 

We allocate two hours for standard installations and we will do all we reasonably can to complete the installation on the installation date in this timescale. If we cannot complete on the day because of unforeseeable situations such as supply related problems or unexpected additional works then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted. 

Additional Works and Non-Standard Installation 

Where your installation is non-standard additional charges may apply – see “Schedule of Additional Charges” below and note the following: 

• If required, your installation project manager or installer will detail any required or optional works (such as installation of a surge protection device) and provide a “no-obligation” quotation for these services. A validity period may apply to the quotation, please speak to your installation project manager or installer. 
• These terms and conditions will apply equally to any additional works agreed by you to be performed following your acceptance of our quotation. Quotations for additional works are made on a fixed time/ fixed cost basis and once paid shall not be refundable following the completion of the works. 
• If the additional works are minor (less than 2 hours additional time) and can be completed on the day, we will try to complete them on the day so that an additional visit is not required but this will be dependent on our own work scheduling. 
• If it is determined that an installation cannot be completed on the day, we will quote for additional works, and a new installation date will be given once payment has been made. Please allow up to 10 working days for a new installation date. 
• Your local power network operator may require additional remedial works to be carried out before a Pod Point can be installed at your property. If this is the case, the network operator might provide a quote at additional cost for these additional works. 

Partner Installers 

We work with a network of Pod approved, contracted and qualified third-party installers (“Partner Installers”) alongside our own in-house installation team. 

We may refer some or all of your order to a Partner Installer or Partner Installers so that they can carry out your installation. Pod will stand behind the work of any Partner Installer as if they are our in-house installation team – see “Our Warranty - repairs and maintenance” for details below.  

If we refer you to a Partner Installer after you have placed an order with us, the Partner Installer who receives your order will make contact to arrange an installation date with you, visit you to carry out the work and deliver your chargepoint and accessories (if they have not been sent to you via post). In these cases your contract for the installation is with Pod (not the Partner Installer) and remains subject to these terms. However our Partner Installer may make continue to contact you throughout the process of your installation, and if any additional works or accessories are needed these may be provided by our Partner Installers and in such cases you agree to pay the Partner Installer directly.  

Cooling off period and rescheduling your installation date 

Once you buy a Pod Point, you have a 14 (fourteen)-day “cooling off period” within which you can change your mind and cancel your order, without giving a reason. The cooling off period runs for 14 days from the date you receive delivery of the Pod Point and/or installation of the Pod Point at your premises, whichever is the earlier. This does not stop you from cancelling your order before the cooling off begins. 

To cancel your order, please email or call us at the contact details above or return our model cancellation form available below. If you decide to cancel this contract after you place this order and within the cooling off period, we will refund to you any money that you have paid as soon as we can after you tell us you want to cancel. Alternatively, if you have already received delivery of the Pod Point and it has not been installed, we will refund any money you have paid as soon as we can after the day on which we receive the returned Pod Point back or the day on which you provide evidence of having sent the Pod Point back to us, if earlier. 

If you cancel your order, and you have already received delivery of the Pod Point, you must return it to us within 14 days of telling us that you want to cancel. The Pod Point must be returned to us in a new and unused condition and in its original packaging, to the extent possible. You are responsible for the Pod Point while it is in your possession. Unless it is faulty or mis-described, you are responsible for the cost of returning, or collection of the Pod Point. 

If the Pod Point has already been installed, you will be responsible for the costs of removing and returning the Pod Point to us, and you may also be responsible for any installation costs (see the section on "Services performed during the cooling off period" below). 

All refunds will be made by crediting the same card you paid with. 

Returns and Refunds for Accessories 

If you wish to return any accessories purchased with your Pod Point, please see our “Returns and Refunds for Accessories Policy” for more details which can be found https://podenergy.com/legal/returns-and-refunds. 

Cancellation after installation of your Pod Point 

If you exercise your wish to cancel this contract during the cooling off period but after, or during, installation of your Pod Point, then: 

• if the installation services have not been fully performed, you agree we can charge you for any installation services carried out up to the point you told us you would like to cancel; 
• if the installation services have been fully performed, you will not have a right to cancel the installation services, and you will be responsible for the installation costs. 

However, in both cases, you may still cancel your order of the Pod Point and you will be entitled to a refund, but you will be responsible for all (or some) of the installation costs as set out above, the removal (including labour costs) and return costs of the Pod Point. We may also deduct any reasonable amounts from any refund to reflect the diminished value of the Pod Point as a result of installation or use. 

Rescheduling your installation date 

You may reschedule your installation date but you must provide us with at least 2 working days’ notice if you want to do this. If you do not give us at least 2 working days’ notice, we may charge you an additional fee in accordance with our “Schedule of Additional Charges” below. To reschedule your appointment, please contact us at the details provided above. 

We ask that you schedule the installation of your Pod Point for a date within 3 months from the date of order and payment. If you have not confirmed your installation date by such time and, as a result, we are unable to complete your installation within such period, we reserve the right to: increase the price of your installation in accordance with our then current rates at such time; or cancel your order and, to the extent you have paid us directly for your Pod Point, give you a refund of your payment.  

We may also charge you an additional administration charge in accordance with our “Schedule of Additional Charges” below plus any exceptional or unforeseen costs we have properly incurred in dealing with your order up to the time it is cancelled. Where we can, we will take this from the payment you have already made for your order, and then give you a refund for any excess amount. This does not apply where your Pod Point has been funded by one of our third-party partners. 

Smart Charging and Pod Rewards 

• Your Pod Point includes ‘smart charging’ functionality out of the box.  As part of signing up to our App to control your Pod Point, you may at your discretion choose to let Pod automatically schedule charging during the cheapest and greenest periods possible rather than manually starting and stopping charging yourself (“Smart-Charging” or “Smart Charge”).  
• If you choose to allow Pod to Smart Charge your EV you can earn Rewards, and if you do decide to allow us to Smart Charge via your Pod Point you can always override Smart Charging by using the ‘Boost’ option on the App to charge your EV.  
• For more details see our App or visit https://podenergy.com/pod-rewards. Note that to agree to Smart Charging and receiving Rewards you will need to agree to our Rewards T&Cs at https://podenergy.com/legal/pod-rewards-terms-and-conditions.  

Connectivity and using our App to manage your Pod Point 

• Once connected to Wi-Fi or other internet source, the Pod Point will automatically receive over-the-air updates, meaning it continually benefits from the latest software updates available. Connecting your Pod Point to Wi-Fi or other internet source will also allow you to see the energy used to charge your electric vehicle via the Pod App. 
• The use of your Wi-Fi or cellular connectivity (and data allowance if any) for our Smart Charging features and any over-the-air updates are at your cost. 
• You confirm that by connecting your Pod Point to Wi-Fi or other internet source, you consent to your electricity usage data being collected and used by us and provided in the Pod App. All data or information collected from your Pod Point shall be safeguarded and processed in accordance with our Privacy Notice (https://podenergy.com/legal/uk-pod-privacy-notice).  \The Pod App provides electricity usage data for information purposes only and should not be used as an electricity meter. 
• You will need sufficient internet connectivity in the location your Pod Point is installed. If your internet coverage (including Wi-fi) is not sufficient, any functionality that requires connectivity may not work as intended or at all. For example, over-the-air updates may take a long time to complete or not complete at all, remote support diagnostics may not be possible and charging data may not be properly recorded in the Pod App. 
• As part of ordering your Pod Point you will be required to download our App. Your downloading and use of our App is subject to our App terms of use at https://podenergy.com/legal/app-terms-of-use. You may also need to provide to Pod details of your home ‘MPAN’ number if we cannot obtain it automatically – we will contact you if this is required, and Pod being provided with your accurate MPAN number is a condition of us providing you with Pod Drive Services. 
• After your Pod Point has been installed, you may be prompted in the App to connect one or more EV to your Pod Point via a third-party provider called ‘Enode’. Access to Enode allows Pod to read your vehicle to know exactly how much electricity is needed to reach your target EV battery charge level. Where possible you agree to register any applicable EVs with Enode when prompted to in the App, although this is not a mandatory requirement for your Pod Point  to work with your EV.  
• Your chargepoint may contain cellular connectivity. As part of normal operation, a cellular enabled product will proactively manage network interfaces to maintain connection to Pod servers. For diagnostics and customer support, the availability of nearby Wi-Fi access points and Cellular location data will be logged on all devices. This information can only be associated with an individual if the product in question has been linked to via Pod’s App. These logs can be deleted by contacting Pod customer services. 
• Pod reserves the right to disable cellular connectivity in reasonable circumstances if, for example, the Pod Point has not been used for an extended period. Pod will be able to remotely re-enable cellular connectivity if needed. 

Energy Clamp 

• Whilst Smart Charging comes as standard with every Pod Point, the energy clamp will help to unlock even more functionality. Our energy clamp has a power balancing feature that monitors your home energy consumption, and regulates your charging rate to prevent the overloading of your property’s electricity supply. The energy clamp is installed with every new Pod Point purchased via our online checkout. During your installation, the installer will simply attach the clamp around the electricity meter tails and wire it into the home Pod Point. 
• Customers with solar power, solar batteries, detached garage installations and/or three-phase power supplies may experience limited energy clamp functionality which will be assessed on the day of installation. 
• If your Pod Point is installed on a secondary distribution board, the energy clamp will not be effective to protect your primary distribution board from overloading. 

Array Charging and Demand Side Response Agreement 

• If your Pod Point is being installed as part of an Array Charging solution (e.g. a common arrangement within residential blocks of flats or other multi-tenancy accommodation), our Array system will manage the individual and total charging load of the connected Pod Point within the limits of the fixed electricity supply available to your premises. Our Array system controls the electricity demand of each Pod Point, restricting them as necessary to ensure the incoming electrical mains supply is not overloaded. Our Array system does not operate with non-Pod chargepoints nor other electrical devices connected to it. 
• By purchasing your Pod Point as part of an Array Charging solution, you agree to permit our Array system to control the rate of charge to your vehicle where necessary in order to protect the electricity supply to your premises as described above. This is known as a Demand Side Response Agreement.  

The Legal Bit 

Our Warranty - repairs and maintenance 

Pod products including your Pod Point are covered by a comprehensive repair or replacement warranty (the “Warranty”) covering any faults arising due to Pod’s product and the Product’s installation provided that we (or one of our Partner Installers) installed the Pod Point as described in the Warranty statement applicable to your Pod Point, which can be found at https://podenergy.com/legal/pod-Warranty-statement (the “Warranty Statement”) . Your Warranty will last as long as the Warranty period stated in your order as described in section ‎4 and the Warranty Statement. If you purchased the relevant Pod Point from, or had it installed by, an unconnected third party then our Warranty only applies in respect of problems with the product itself and does not cover problems arising from the installation. Please see the Warranty Statement and the “What our Warranty does not cover” section below.   

The Warranty period commences on the date of the installation of the Pod Point. Any fault or other defect should be promptly reported to us our Help Centre https://help.pod-point.com/s/contactsupport  as soon as you become aware of it. 

When reporting a fault, please quote the serial number, the date of installation and a brief description of the fault. The Pod technical team will carry out an assessment and will contact you to get further details and if necessary arrange a service visit. We reserve the right to decide whether to repair or replace the Pod Point or any faulty parts or installation (using either new or reconditioned parts or equipment). Alternatively we may replace the Pod Point with one that is of the same or later version. 

Once a service visit has been scheduled, you must provide us with at least 2 working days’ notice if you wish to reschedule it. If you do not give us at least 2 working days’ notice or if nobody is present to provide access on the date of our service visit, we may charge you an additional fee in accordance with our “Schedule of Additional Charges” below. To reschedule your service visit, please contact us at the details provided above. 

The repair or replacement of a Pod Point or parts within a Pod Point under our Warranty does not extend the term of the original Warranty. Any parts replacement parts used benefit from a 1 (one) year additional Warranty from the date of installation.  The terms of the Warranty Statement will apply to those replacement parts.  

Where a repair or replacement is needed but the Pod Point is no longer in Warranty (because the Warranty Period has lapsed or repair is outside the terms of the Warranty Statement), then that repair or replacement will not be funded by Pod. In such circumstances, we will provide you with an quote to carry out the work needed to repair or replace the Pod Point. If you accept that quote you agree to pay for the necessary works and our quote will be issued and performed subject to these terms and conditions.  

You have statutory rights in relation to the Pod Point and those rights are not affected by this Warranty or these terms. 

What our Warranty does not cover 

Our Warranty does not apply in respect of those instances described in our Warranty Statement – see https://podenergy.com/legal/pod-Warranty-statement for more details.  

If you did not purchase your Pod Point directly from us, then our Warranty only covers faults arising with the product itself and not with the installation. If you believe the fault is with the product, please ensure the Pod Point is connected to Wi-Fi or a cellular network to allow us to run remote diagnostic tests to confirm the nature of the fault and contact us using the details provided above. If the fault is with the installation, you will need to contact the person from whom you purchased the Pod Point. 

Ownership and responsibility for loss and damage to the Pod Point 

Except to the extent covered by the Warranty, once the Pod Point is installed at your property, you are responsible for any loss and damage to it. Where the Pod Point is delivered and stored at your property before installation you are responsible for loss and damage to it while it is being stored with you. 

You will own the Pod Point only after it has been installed at your property and we have received payment in full for all amounts due from you under these terms and conditions. 

Our responsibility to you 

We are responsible to you for any direct and foreseeable loss and damage which we cause if we breach these terms or we are negligent. 

We are not responsible to you for: any loss or damage not caused by our breach or negligence; or loss of profits, loss of use, lost business, wages or missed opportunities; or for any loss or damage that is not a direct result of something we did (or failed to do) and/or was not reasonably foreseeable at the time these terms and conditions were entered into. 

To be clear, we are also not responsible to you for: 

• Any loss suffered due to circumstances beyond our control, such as a force majeure event or caused by a third party for whom we are not responsible; 
• Any loss, damage or injury suffered as a result of someone that is not directly authorised by us opening, moving, modifying, rewiring, tampering or interfering with and/or repairing or attempting to repair your Pod Point; 
• The installation of, or any services provided in relation to, our Pod Point by someone that is not directly authorised by us and/or appropriately qualified to undertake that installation. If you have purchased your Pod Point from someone other than us, we are not responsible for the installation of, or any services provided by a third party in relation to your Pod Point (as described in our Warranty Statement); 
• Any loss or damage to other electrical appliances in your home due to the installation of your Pod Point such as from switching off or switching on the power during installation or service, or inadequate wiring installation in your home; 
• Any loss of use, or corruption of, software, data or information; 
• Any loss suffered as a result of incorrect instructions or information that you have provided to us relating to your installation; 
• Any loss suffered due to an aborted installation where it is not safe or practical to proceed with the installation; or 
• For any loss suffered if the installation is delayed or cannot be performed because you fail to make the location available to us, or prepare the location as required in order for us to perform the installation. 

Pod is not responsible for installation and/or commissioning works performed by a third party 

In the absence of any negligence or other breach of duty by Pod, Pod is not responsible for any injury, loss or damage caused by any works, services, products or equipment provided or performed by you or a third party (and not by Pod or a party for which it is responsible) in relation to the installation and/or commissioning of your Pod Point. 

If the installation and/or commissioning of the Pod Point is not performed by Pod or its appointed Partner Installers, it is your responsibility to ensure that any third party appointed to install and/or commission the Pod Point is appropriately qualified and does so in compliance with all applicable regulations and with reference to Pod’s technical guidance instructions. Pod provides this guidance as a reference only and it is not a substitute for the appointment of competent persons to carry out any installation and commissioning. 

Do not open, move, modify, rewire, tamper or interfere with your Pod Point once it has been installed 

You must ensure that an installed Pod Point is not opened, moved, modified, re-wired, or otherwise tampered or interfered with, without first referring to Pod’s latest technical guides and/or notifying Pod directly and complying with Pod’s recommendations. Please also see the Pod Point’s applicable Warranty Statement terms which may be affected by such action being taken. If you have any concerns in relation to a  Pod Point that has already been opened, moved, re-wired or otherwise has been tampered or interfered with, please notify Pod directly so that appropriate advice can be provided, noting that Pod assumes no responsibility for your installation by virtue of providing such advice. 

In the absence of any negligence or other breach of duty by Pod, Pod is not responsible for injury, loss or damage caused by the Pod Point being opened, moved, modified, re-wired or otherwise tampered or interfered with by the customer or a third party (and not by Pod or a party for which it is responsible). 

Nothing in these terms and conditions excludes or limits our responsibility for death or personal injury caused by our negligence (including our agents and subcontractors), fraud or fraudulent misrepresentation, or for our breach of any of your legal rights you have as a consumer (including the right to receive the products which are fit for purpose, as described and which are of satisfactory quality and the installation services provided with reasonable care and skill). 

We are not responsible for any loss or damage caused if we fail to comply with these terms, if there is a delay, or we are unable to provide the products and services to you, as a result of something beyond our reasonable control (for example, severe weather, accidents, pandemic or unpredictable traffic delays). We are also not responsible for any loss or damage if something was unavoidable despite us using reasonable care and skill to avoid it. This could include land ownership issues, power supply or existing wiring problems. You will not be able to claim for losses that resulted from circumstances that we could not or should not have been expected to know about. 

Local Power Network Conditions 

The rate your Pod Point is capable of charging at is ultimately determined by local power network conditions - in other words, how much power is available at the location where it is installed. We may need to reduce the charging rate of the Pod Point to match any limit arising from the wiring installation at your home or as required by the local power network operator. 

These local power network conditions vary continuously due to the local electrical load and also as a result of local generation. If, at any time, there is not enough power available to charge at the maximum rate your Pod Point is capable of, it may be temporarily restricted to a lower charging rate until the local conditions improve. 

Local power network conditions are not under Pod’s control and therefore we do not guarantee any particular power output or availability period in relation to your Pod Point, and accepts no liability or responsibility for performance or availability issues arising therefrom. 

Your information 

We may use any personal data that you provide to us in accordance with our Privacy Notice (https://podenergy.com/legal/uk-pod-privacy-notice) , and as set out in these terms. 

We will always process personal data fairly and lawfully in accordance with your rights. The processing of your personal data is necessary to perform this contract with you, and will not unduly prejudice your privacy. We may need to share your data with third parties in order to process it and comply with industry obligations. For example, we may provide government departments and other public bodies, utilities or licensed energy suppliers with electricity consumption data from our  Pod Point (in an anonymised form) to inform future strategy and policy development. 

We will take steps to ensure that any personal data we process is accurate, adequate, relevant and not excessive. We will not process it for any unconnected purpose unless you have agreed or we have another legitimate basis to do so. You may ask that we correct inaccurate personal data relating to you. 

Other legal stuff 

We may transfer, subcontract, assign or novate any or all of our rights (including the right to recover payments under our contract with you) or obligations under this contract to someone else without your consent. This will not affect your rights under these terms or under our Warranty. 

You may not transfer our contract with you or your rights under it without first getting our written consent. 

If you breach these terms and we do nothing or delay taking action, we will still be entitled to take action to enforce this breach or a similar or subsequent breach of the contract with you. 

Each of the paragraphs in these terms operate separately. If any of these terms are held invalid or unenforceable for any reason, the remainder of the terms shall continue in full force and effect. 

Making changes to these terms 

These terms will always be available on our website. We can make changes from time to time to our terms. We can make favourable changes to these terms for any reason. We can also make proportionate changes for one or more of the following reasons: 

• To reflect updates to functionality, security, options, hardware or services provided by us or to your Pod Point; 
• To reflect changes to third-party terms and conditions that apply to us or our website or App; 
• To reflect changes to any requirements of local power network operators, industry bodies and their conditions; 
• To respond to requirements placed on us by a competent authority, including any local authority or council; or 
• To reflect changes in any relevant laws or regulations or industry codes of practice. 

If we make changes that are clearly in your favour, we will tell you once we have made them. Otherwise, we will give you reasonable notice and tell you our reasons in the most secure way, using one of our usual channels. 

If something goes wrong – summary of your legal rights 

The Consumer Rights Act 2015 provides you with certain legal rights in relation to the provision of the products and services. We are under a legal duty to supply products and services that are in conformity with our contract with you. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office, visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. 

If there is a problem with any products or services you have purchased from us, please contact us as soon as is reasonably possible to allow us a reasonable opportunity to repair or fix any problems. 

If you use an installer other than one of our in-house installers or authorised Partner Installers to repair, move or otherwise interfere with the Pod Point, we will not be responsible for any faulty works undertaken, or damage caused by them. 

Complaints 

If you are unhappy with us, or the products and services we have provided to you, please contact us at help.pod-point.com, we will deal with your complaint in accordance with our Complaints Handling Policy which can be viewed https://cdn-www.pod-point.com/Complaints-and-Dispute-Resolution-Policy-PPSP-10-6.pdf?v=1687187279 . 

English law applies to these terms and conditions and any disputes or claims will be settled by the courts of England or Wales. If you live in Scotland or Northern Ireland, you can choose to bring a claim in the courts of England and Wales, or the courts of another part of the UK in which you live. 

Model Cancellation Form 

(Complete and return this form if you wish to cancel your order under the cooling off period as set out above) 

Model Cancellation form 

To: Pod Point Limited, 222 Gray’s Inn Road, London, WC1X 8HB 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following products [*]/the supply of the following service [*], 

Ordered on [*]/received on [*], 

Name of consumer(s), 

Address of consumer(s), 

Signature of consumer(s) (only if this form is notified on paper), 

Date 

[*] Delete as appropriate 

Schedule of Additional Charges
 

As referred to above, we have set out below a list of the situations in which additional charges may be applied in addition to the price you paid when you ordered our product: