The only EV charging company with a Which? Trusted Trader approved installation service
The endorsement recognises our end-to-end installation service and dedication to customer satisfaction.
05 Sep 2023
3 min read
We’re absolutely thrilled to announce that Pod Point has become the UK’s only electric car charging provider to gain a Which? Trusted Trader approved installation service.
The endorsement for our installation service resulted from a rigorous assessment by Which?. It is for our outstanding end-to-end home electric vehicle (EV) charger installation service, which includes everything from pre-installation guidance to product demos, as well as our expert aftercare service.
It’s a huge achievement as it recognises our excellent customer-focused approach to our installations, which we’re immensely proud of.
It comes hot on the heels of another recent win in a What Car? survey, in which we were voted the 2023 “best home charger provider”, as well as the extension of our standard home charger warranty to 5 years, including both the product and installation.
Who is Which?
Which? is the UK’s largest independent consumer organisation that tests thousands of products, goods, and services to help consumers make informed choices. They also raise awareness of consumer rights and give independent advice, as well as highlighting inferior products or services to protect consumers.
As part of this, they promote numerous other traders through their prestigious Trusted Trader endorsement. Getting an endorsement from Which? is a sign to consumers that the trader is reputable and trusted, helping them choose the right service for them and equally giving the trader due recognition.
To become a Trusted Trader, the service provider has to pass a rigorous assessment which includes an interview, an examination of the business’s procedures, and customer satisfaction.
Why has Pod Point been endorsed?
The evaluation process had a detailed and extensive list of criteria. It gave us the opportunity to show the assessors our entire end-to-end customer experience, and to showcase how we help customers at every step of their electric car journey.
The endorsement for our end-to-end installation service is a testament to our ongoing commitment and dedication to customer satisfaction, which starts the moment the customer places an order.
With electric vehicle adoption accelerating in the UK, it’s our mission to help drivers make the switch with ease and confidence. As the first Which? Trusted Trader approved service for installation of EV chargers, Pod Point customers can make their transition to an EV with peace of mind, as they know they’re choosing a service that’s fully endorsed by the UK’s largest consumer body.
Raj Kakar-Clayton, Managing Director at Which? Trusted Traders, said:
“As demand for electric vehicles increases, so too does demand for reliable home charging points. Installing a home charging point for an electric car or van will not only help people to save money in the long run, but also help them to lead more sustainable lives.
“At Which? Trusted Traders, we are keen to raise industry standards and to help people to adopt more sustainable practices. We will work together with our partners to support consumers in making informed choices in this sector. In recognising Pod Point as an Approved Service, we also want to help guide consumers to a trader they can trust when considering at-home EV charging.”
Val-Daniel Geary, Vice President Home Charge at Pod Point, said:
“We are delighted to have gained the Which? Trusted Traders accreditation and we take immense pride in being the only EV charging company to receive the endorsement for our installation service. As EV adoption accelerates, our goal is to help drivers to make the switch with ease and confidence.
“The accreditation is testament to our ongoing commitment and dedication to customer service throughout the entire process - from selecting and ordering a charger, through to managed installation - and making the journey as seamless and hassle-free for our customers as possible.”
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