The below steps outline how you connected your Pod Point Solo 3S charger to your home Wi-Fi network using the Pod Home app.

Step 1: Open Wi-Fi settings

You can do this by heading to the Manage tab on the app navigation bar and tapping Wi-Fi settings or via the "Your charger is offline" banner from the dashboard. Once you've opened Wi-Fi settings, you'll be guided through the following steps to get connected.

Note: Pod Point home chargers only support 2.4GHz Wi-Fi frequency.

Step 2: Allow location permissions

To get started, you’ll be prompted to allow location permissions. This will allow us to view nearby Wi-Fi networks and connect to your charger.

Step 3: Switch to access mode

Next, you’ll need to switch to Access Mode which enables your charger to connect to your Wi-Fi network. To do this, unplug your EV from your charger, turn off your charger using the switch on your fuse box and wait for a few moments. Then, turn the charger back on using the same switch.

Once you’ve done this, the charger should have been reset and be in Access Mode for the next 60 minutes.

Step 4: Stay close to your charger with your phone

Once in Access Mode, ensure Wi-Fi is enabled on your phone and stay close to your charger. Tap Connect to charger to connect your phone to your charger.

Most customers will connect automatically but if you need to enter your charger connection details manually, you’ll be prompted on screen to find your charger details. You can also find your charger details on the "connect to charger" sticker which is typically applied to your fuse box after installation.

Step 5: Connect your charger to Wi-Fi

Search for nearby networks when prompted and select your home network from the list. Once selected, enter your Wi-Fi password and tap Connect Now.

Step 6: You're connected and ready to smart charge

Once you’ve successfully connected, you’re ready to start smart charging. You can update your Wi-Fi settings at any time using the Manage tab.

1. Adjust Router Placement

• If the signal strength between your router and the Solo 3S home charger is weak, consider repositioning your router. Here's how you can do it:
• Locate Central Position: Place your router in a central location, away from obstructions and electronic devices. This ensures the signal is distributed evenly.
• Elevate the Router: Elevating your router to a higher position can help improve signal coverage. Try placing it on a shelf or wall mount.
• Avoid Interference: Keep the router away from other electronic devices like microwaves, cordless phones, or Bluetooth devices, as they can interfere with the Wi-Fi signal.
• Reduce Obstacles: Avoid placing your router behind large objects or in enclosed spaces. This can obstruct the signal.

2. Use a Wi-Fi Range Extender

• A Wi-Fi range extender is an excellent solution if moving your router isn't feasible. It amplifies your existing Wi-Fi signal, extending its reach. Follow these steps:
• Select a Suitable Location: Place the range extender midway between your router and the Solo 3S home charger. Ensure it's within the range of your existing Wi-Fi network.
• Set Up the Range Extender: Follow the manufacturer's instructions to set up the range extender. Typically, this involves connecting it to your existing Wi-Fi network.
• Optimise Placement: If possible, position the range extender away from obstructions and electronic devices for optimal signal strength.

Note: Please avoid using Powerline adapters when choosing range extenders

These can interfere with the mains and may result in charging issues.

3. Perform a reconnect

Sometimes reconnecting to your Wi-Fi network can help refresh the connection and improve signal strength. To do this, simply follow the steps above in the Pod Home app.

Additional Tips

Update Router Firmware: Ensure your router's firmware is up-to-date. Manufacturers often release updates that improve performance.
 

Upgrade Router or Modem: Older routers or modems may struggle to deliver strong signals. Consider upgrading to a more powerful model.

How to test your wi-fi strength

To gauge your Wi-Fi signal strength, perform a speed test from a smartphone near the charger. Focus on these key metrics:

• Ping: Measures response time in milliseconds. Lower is better.
• Download Speed: Indicates data retrieval speed from the internet. Higher is better.
• Upload Speed: Reflects data transfer to the internet. Higher is better.

For optimal Scheduled Charging: The Ping should be below 100ms; The download speed should be above 5Mbps.

Remember, it may take some trial and error to find the best solution for your specific setup. Feel free to reach out to our Customer Support Team if you need further assistance, available 24/7.

What if I can't find my charger's connection details?

Most charger connection details can be found on the "Connect to charger" sticker, typically located near your fuse box. If you're unable to find them, contact our support team for help on 020 7247 4114, available 24/7.

Can I change my Wi-Fi network in the future?

Yes. If you change broadband provider, router, or Wi-Fi password, you can reconnect your charger to a new network through the Pod Home app.

Will my charger still work if it's not connected to Wi-Fi?

Your charger can still charge your vehicle, but smart charging features, remote management, and certain app functions may be unavailable until it's reconnected.

Why won't my charger connect to Wi-Fi?

This can happen if you're too far from the charger during setup, enter an incorrect Wi-Fi password, or your charger is outside your router's covrage range.

What are the benefits of connecting my charger to Wi-Fi?

Connecting your charger to Wi-Fi enables smart charging features so you can earn cash with Pod Rewards, lets you manage your charger through the Pod Home app, and helps keep your charger up to date with the latest software improvements.