Asya Cahill is a commercially driven operations leader with over a decade of experience scaling complex businesses across mobility, technology, real estate investment, and the gig economy. Having held senior roles at Zipcar, Deliveroo, DoorFeed, Gorillas and now Pod - where she serves as VP of Customer Quality & Performance - Asya has a proven track record of building high-performing teams, elevating customer service and experience, driving efficiency, and delivering operational transformation at scale. Passionate about the end-to-end customer experience, she leads Pod's Customer Operations and a Process & Optimisation team - combining data, insight and continual improvement to ensure customers receive a consistently excellent service.