Member for

8 months 1 week

If you're on an off-peak tariff, we'll only charge your car at off-peak times when your energy is cheapest.

When you plug in your vehicle, we’ll work out if we will meet your target battery percentage in your off-peak energy period. If we can’t meet your target, you will get a notification in our app.

Member for

8 months 1 week

We require there to be at least 1 vehicle added. If you want to delete a vehicle and it is the only one, you will need to add a new vehicle first.

Member for

8 months 1 week

When there are multiple cars we do our best to determine which is connected using the data from any that are linked. If we’re unable to determine which car is connected we default to creating a schedule for the vehicle that needs the most energy, this way if we’ve got it wrong you’ll still get charged.

Member for

8 months 1 week

We regularly update our list of makes and models from the EV database. However some types of vehicles aren’t available just yet. If your make/model is not available you can add a custom vehicle which will include your vehicle battery size. Once added, we’ll then still be able to optimise charging for your car.

Member for

8 months 1 week

To connect your vehicle to the Pod Home app, you will need to enter the log in credentials that you use for your vehicle manufacturers app when prompted.

If you are struggling to connect your vehicle, you can try the below steps:

  1. Check that the login details used are correct, by signing into your vehicle manufacturers app
  2. Using the same login details, retry connecting your vehicle in the Pod Home app. 

Member for

8 months 1 week

There are a few simple things you can try, to troubleshoot any charging issues you’re experiencing: 

  1. Make sure your charge target is set in your car manufacturers app. This will be shown in the form of a percentage (%). 
  2. Check that your charger is connected to Wi-Fi. You can view your charger’s connection status by going to the Dashboard screen in the Pod Home app. If your charger is disconnected, you will see an error message. Please select “Fix the problem” and follow the on-screen instructions.
  3. Check that your charger is correctly plugged in to your car.
  4. Try a test charge using our Boost  option. Once your car is plugged in, you will see the Boost button highlighted on your Dashboard . If your car starts to charge using this option, please get in touch. 

Member for

8 months 1 week

We currently support all single or two rate energy tariffs.

If you are on a Smart Tariff such as Intelligent Octopus Go, Octopus Intelligent Drive Pack, Octopus Agile, OVO Charge Anytime, Scottish Power EV Optimise, E.ON Next Drive Smart or other similar smart electricity tariff that is not a single rate or two-rate tariff, then unfortunately you can’t subscribe. This is because the energy supplier providing your tariff will already be controlling how your vehicle charges.

Member for

8 months 1 week

If you're a Pod Drive customer you'll already be smart charging and earning cash rewards, so you're unable to sign up for Pod Rewards.

Member for

8 months 1 week

Yes, you'll use the same login credentials as before.

Member for

8 months 1 week

You don’t need to delete the current Pod Point app when switching to the Pod Home app, but you’ll now manage all your home charging with the Pod Home app.

If you use our public chargers, you’ll still need the Pod Point app for that.