We’re proud to be a founding member of Flex Assure’s domestic compliance scheme, an independent industry-led framework designed to uphold clarity, fairness and trust in the delivery of smart energy services that ensures smart energy services are clear, fair and trustworthy.

As more people start using smart charging and flexible tariffs, things can feel complicated. Flex Assure sets simple rules that companies must follow, so customers know they’re dealing with a provider they can trust.

Customers who are smart charging with us via Pod Rewards can be confident that we’re managing their charging in line with industry best practice and adhering to an agreed set of standards. 

As a Flex Assure founding member, you can expect: 

1. Clear, transparent rewards – we make it easy to understand how smart charging with Pod Rewards works and what you could earn in cash. 
2. Your data managed securely - your smart charging and energy data is handled safely and in line with strict privacy standards.
3. Professional installation – installation of your charger will be handled professionally - always considering the health, safety and integrity of you and your property. Our installers agree costs upfront with no surprises, and walk you through what to do if anything ever goes wrong. 
4. Fair and simple agreements – our T&Cs are written in plain English, with fair conditions and protections in place - so you always know where you stand.
5. Always in control – you can override your smart charging schedule any time you need if you need to charge sooner. 
6. Support if things go wrong – if you ever have an issue, there’s a clear support and complaints process in place to ensure you get the help you need. And if we can’t resolve your complaint within 8 weeks, you have the right to take it to the free, independent Energy Ombudsman.”