How long is my contract?
With a Pod Drive subscription, you're set for 3 years at a locked-in price. No increases, no guesswork, just one price for the whole 36 months of your agreement with us.
What happens at the end of my contract?
The home charger will remain yours. We’ll contact you before your initial Pod Drive agreement comes to an end to discuss extending your subscription at a reduced cost, so you can continue to use your Pod Point and benefit from inclusive miles, stress-free warranty, and lifetime cover.
I'm moving house, what do I do?
We can offer options to ensure you can continue with your Pod Drive subscription seamlessly. Just call our support team when you know you're moving date, and they will discuss your options.
What if I change my mind?
You reserve the right to cancel your agreement with us within 14 days of signing it (the cooling off period). Outside of that, please refer to your agreement terms or give us a call on 0207 247 4114.
Do my inclusive miles expire?
Your inclusive miles allowance resets after 12 months, from the anniversary of your Pod Point being installed. Any unused miles will expire if they aren't by the end of the 12 month period.
What type of energy tariff do I need to be on?
We currently support all single or two rate energy tariffs. If you are on a Smart Tariff such as Intelligent Octopus Go, Octopus Intelligent Drive Pack, Octopus Agile, OVO Charge Anytime, Scottish Power EV Optimise, or other similar smart electricity tariff that is not a single rate or two-rate tariff, then unfortunately you can’t subscribe.